Refund policy

ORDERING AS AN INDIVIDUAL

  • You may cancel your contract with us for the goods you order by notifying us in writing at any time up to the end of the seventh Business Day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty save that:
  • You cannot cancel your contract, however, if the goods you have ordered are of a special design, size and/or material.
  • If you have received the goods before you cancel your contract, then, providing the goods you have ordered are not of a special design, size and/or material, you must send the goods back to our contact address at your own cost and risk.
  • If you cancel your contract prior to delivery, but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
  • Once you have notified us that you are cancelling your contract, any sum paid to us will be re-credited to you within 30 days of your order, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

ORDERING AS AN ORGANISATION

  • No order which has been accepted by us may be cancelled by you except with our express agreement and on such terms as we may require.
  • If BSL agree to cancel the order the Customer will pay to BSL liquidated damages of 25% of the net value of all of the cancelled elements of the order and the Customer agrees that this is a genuine pre-estimate of the loss which BSL will incur as a result of cancellation.

SHORTAGES OR DAMAGE

  • Shortages or damage must be notified to us orally within 3 business days of delivery and then follow the normal returns policy from the preceding paragraphs.